Kumar Brothers Chemists Private Limited



CANCELLATION & RETURN POLICY


Last updated June 01, 2023

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.



CANCELLATIONS


If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our return process.



RETURNS


All returns must be postmarked within seven (7) days of receipt of items. All returned items must be in new and unused condition, with all original tags and labels attached.



RETURN PROCESS


  • For Return intimation, please visit Help Center in the mobile application.
  • Our customer care team will verify the claim made by the customer within 72 business hours from the time of receipt of complaint.
  • Once the claim is verified as genuine and reasonable, based on the order delivery method, we will initiate the collection of items(s) or ask the customer to send the item(s) via courier to be returned.
  • The customer will be required to pack the items(s) in original manufacturer's packaging.
  • Refund will be completed within 30 days from the date of receiving the returned items.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.



REFUNDS


After receiving your return and inspecting the condition returned product(s), we will process your return or exchange. Please allow at least thirty (30) days from receiving your returned product(s) to process your return or exchange. We will notify you by email when your return has been processed.



EXCEPTIONS


The following products cannot be returned or exchanged:

  • Baby Care: Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers
  • Food and Nutrition: Health Drinks, Health Supplements
  • Healthcare Devices: Glucometer Lancet/Strip, Healthcare Devices and Kits, Surgical, Health Monitors
  • Sexual Wellness: Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits
  • Temperature Controlled and Speciality Medicines: Vials, Injections, Vaccines, Penfills and any other Product, requiring cold storage, or medicines that fall under the category of speciality medicines.

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.



QUESTIONS


If you have any questions concerning our return policy, please contact us at:

+91-7900000002
sharun@kumarchemists.com